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Customer Service, Personal Accountability, and Creativity and Organizational Change - all by best-selling author and speaker BJ Gallagher Hateley. |
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| BJ
Gallagher Hateley is an accomplished management consultant and workshop
leader, as well as a popular public speaker, specializing in: workforce
diversity, dealing with change, innovation and creativity, customer
service, motivation, communication skills, and specialized programs
for women. She is president of her own human resources training and consulting company, Peacock Productions, and has worked with many corporate clients as well as professional associations, nonprofit groups, and government agencies. Her clients include: DaimlerChrysler, Chevron, IBM, Nissan, Volkswagen, CBS, Baxter Health Care, Phoenix Newspapers Inc., American Lung Association, U.S. Immigration & Naturalization Service, American Press Institute, Certified Grocers of California, among others. She is a much-in-demand keynote speaker, making frequent presentations at conferences and professional gatherings in the United States, Asia, Europe and Latin America. She has worked in the training and adult education field for twenty years. Before starting her own business in 1991, she spent nearly five years as Manager of Training and Development for The Los Angeles Times, where she had key responsibilities in the areas of high-potential leadership development, management assessment and development, workforce diversity, teambuilding, recruitment and selection training, sales training, and customer relations. Ms. Hateley is a Phi Beta Kappa graduate of USC, having earned her Bachelor's degree Summa Cum Laude in the field of social psychology. She has completed the course work for a Ph.D. in Social Ethics, also at USC. Her best-selling book, A PEACOCK IN THE LAND OF PENGUINS: A Fable about Creativity and Courage (Berrett-Koehler; third edition 2001), co-authored with Dr. Warren H. Schmidt, is currently published in 18 languages worldwide and has sold over 300,000 copies. Her newest book is YES LIVES IN THE LAND OF NO (Berrett-Koehler; 2006). She has published articles in HR Executive, the Los Angeles Times, Training magazine, and Training and Development Journal, among others. BJ Gallagher Hateley has served as a Commissioner on the City of Los Angeles Productivity Commission, as a Board Member for the L.A. chapter of the American Society for Training and Development (ASTD). She is an active member of the National Association of Women Business Owners, the National Speakers Association, and PEN Center USA West. Contact BJ Gallagher Hateley at:Peacock Productions phone (323)227-6205 |
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