BJ Gallagher Hateley will custom-tailor her presentations and seminars to the needs and interests of any group, with topics including:

PEACOCKS AND PENGUINS: Taking a New Look at Diversity

BJ Gallagher Hateley has a unique approach to developing employees and building flexible, innovative organizations -- an approach that includes humor, creativity, and metaphor, combined with practical, common sense solutions to what may seem like "dilemmas of diversity." Her experience in her consulting work has helped her clients maximize the productivity of diverse employees, increase innovation and new ideas, enhance team effectiveness, and build customer loyalty. This lively, interactive session will provide participants with the opportunity to assess their own organization's management practices, and to explore ways to tap into the creativity of employee diversity and leverage it as an organizational asset.

THE BLAME GAME: Building a Culture of Personal Accountability in Your Organization

Widespread "victim" thinking, whining, finger-pointing, helplessness, and blaming are behaviors that plague many organizations today. Employees and management alike often seem caught up in a vicious cycle of "The Blame Game." This stimulating, interactive session addresses the personal and organizational costs of "victim" thinking and behavior, and demonstrates that the solution is a dynamic shift to personal accountability. Participants will learn how to help both individuals and organizations transform blaming into problem-solving, "victim" thinking into "ownership" thinking, and "poor me" into "personal accountability", resulting in empowered, proactive, productive people.

WORLD-CLASS CUSTOMER SERVICE

What is it that distinguishes world-class customer service organizations from their competitors? What makes the difference between the winners and the also-rans? Does your organization have what it takes to be world-class? BJ GallagherHateley brings her dynamic, powerful style to this important topic in a manner designed to stimulate and challenge her audience to become world-class performers in world-class organizations.

MARKETING YOURSELF IN THE 21st CENTURY

Many people do not think of themselves as being in the business of marketing. In reality, however, we are ALL in the marketing business! If we own and operate our own businesses, we must constantly be marketing our products and services to prospective customers and clients. If we're unemployed or looking to change jobs, we are actively engaged in marketing a unique product -- ourselves -- as we seek out prospective employers and interview to try to "sell" ourselves to that company. No matter what your job situation, you are engaged in marketing one way or another, a lot more than you realize! This presentation provides vital keys to your marketing success.

HOW TO MANAGE YOUR BOSS AND OTHER IMPORTANT PEOPLE IN YOUR LIFE

Most people don't realize that management is a two-way street -- the same techniques that we use to "manage down" can be used to "manage up." People are people, whether they are bosses or employees, co-workers, friends or family members -- the same principles apply to managing our relationships with them. This entertaining presentation will include specific tips on motivation, communication, influence skills, and how to get other people to do what you want -- both in your professional life and your personal life.

ADDITIONAL PRESENTATION TOPICS:

• MAKING THE MOST OF CHANGE
• TEACHING PENGUINS TO FLY: Cultivating Innovation and Creativity in Your Organization
• SELLING TO DIVERSE CUSTOMERS
• SERVING THE NEEDS OF DIVERSE CUSTOMERS
• DOING MORE WITH LESS -- MEETING TODAY'S MANAGEMENT CHALLENGES
• HOW TO BE A BETTER BOSS
• MOTIVATION
• MALE-FEMALE COMMUNICATION STYLES
• IMAGE AND SELF PROJECTION FOR WOMEN
• LEADERSHIP SKILLS FOR WOMEN
• SEXUAL HARASSMENT -- WHAT IT IS, HOW TO PREVENT IT, HOW TO STOP IT